These terms of use (hereinafter referred to as the “Terms of Use” together with our General Terms and Conditions found in https://www.mitsis.com/en/terms and our Privacy Policy for “Storytellers by Mitsis” constitute the entire agreement and the terms and conditions that apply to your membership of our “Storytellers by Mitsis”, also referred to as “Mitsis Loyalty Club & Card”, including the use of the advantages provided thereof. Please read these Terms of Use carefully before becoming a member of “Storytellers by Mitsis”. By becoming a member of “Storytellers by Mitsis”, you accept these Terms of Use and you agree to abide by them.
“Storytellers by Mitsis” is provided by Mitsis Group of Companies, all incorporated in Greece (hereinafter referred to as “Mitsis Group of Companies”).
1. The “Mitsis Loyalty Club & Card” are the property of Mitsis Group of Companies, which are its respective owners.
2. Storytellers by Mitsis card is personal and non-transferable. One cardholder and one adult beneficiary, partner of the cardholder, are permitted per card and per family. Cardholders’ children under 18 years of age may, also, be permitted beneficiaries of the card. Cardholders and those persons registered as beneficiary members in the Mitsis Friends Club Loyalty Program are the only individuals who may use the card. The membership card is strictly personal. Collected points and related benefits are non transferable or cash refundable. You may not give, lend, transfer, or resell your card.
3. The registration form (available at https://mitsis.com/en/storytellers) must be completed in full for participation in the Storytellers by Mitsis program.
4. Cardholders must be over 18 years of age.
5. Cardholders are obliged to inform the Mitsis Group of Companies of any changes in their name, address and any other contact details and data provided under the program by sending an email to [email protected]. Cardholders may, also, change their personal data on the Storytellers by Mitsis website, at their profile after logging in at https://mitsis.com/en/storytellers
6. Mitsis Group of Companies shall not be held liable for any malfunction caused to the members of the Storytellers by Mitsis and guests that arise from non-compliance with the above-mentioned.
7. Benefits and offers apply only if the membership card is presented at the reception desk during your stay. In the same context, when using your card, we may request that you show your identification card or passport, so as to confirm that the person using the card is the real cardholder, according to our records. In case of unauthorised use of your card or any other type of fraud, you may lose the benefits provided by the card and / or your Storytellers by Mitsis membership.
8. Certain benefits apply only to selected Mitsis Group of Companies’ hotels.
9. By completing the registration form and becoming a member, you provide your consent to Mitsis Group of Companies to send you promos, related marketing materials and mailings. The cardholder may withdraw this consent to receive promotional communications at any time by contacting the sender at [email protected] or by clicking not to receive promotional communications at their own profile at https://mitsis.com/en/storytellers
10. Associates & employees in the tourism sector are all excluded from this program.
11. Guests whose reservations are made through invitations, special promotions, auctions, complimentary stays, and courtesies do not accrue points during their stay.
12. After completing your registration to Storytellers by Mitsis, the platform will automatically display your Storytellers by Mitsis card. Participants, cardholders to the Storytellers by Mitsis loyalty program, who belong to the “Mentor” tier, can have their physical card sent to them by post either to their home address or to the MITSIS hotel where they have their future reservation. In order to have their card sent to their home, they need to provide their home address to [email protected].
13. In case you lose or damage your physical “Mentor” Storytellers by Mitsis card or it is stolen, you may apply for a replacement. You are eligible for one replacement of a physical “Mentor” Storytellers by Mitsis card in any 12-month period. If you request extra replacements within this period, we may apply administrative fees, unless your physical card was stolen, and you provide us with a legal declaration and the relevant police documentation.
14. Redemption is dependent on the room availability of the selected hotel.
15. The benefits are provided to our members based on their tier status.
16. Mitsis Group of Companies reserve their right to discontinue cards and guest accounts if they deem that they have sufficient reasons for doing so. In addition, Mitsis Group of Companies may terminate this program, the cards of Storytellers by Mitsis as well as all relevant benefits and privileges thereof for all members at any time and for no reason or reimbursement to its members with prior notification to all its members through the website of the Mitsis Group of Companies or by email, if possible. Upon any termination, the rights, benefits and privileges thereof shall cease to exist and become void, in which case the cardholder or the member of the program or Storytellers by Mitsis will have no right to request any reimbursement or conversion of their points to cash.
17. Mitsis Group of Companies reserve their right to deactivate an account or membership to Storytellers by Mitsis, in case the member has not used its membership for more than five consecutive years. Mitsis Group of Companies will retain in their system the membership, the account, the tier and the points for ten years and in case the member wishes to redeem them, he or she needs to activate the account, which can be made only by proceeding to a new booking and after the completion of his or her stay to one of Mitsis Group of Companies’ hotels, the redemption process will be active again.
18. Mitsis Group of Companies reserve their right to cancel, withdraw or modify awards and benefits of Storytellers by Mitsis at any time without prior notice.
19. All trademarks, trade names, copyright, database rights and other intellectual property rights of any nature pertaining to the program, Mitsis Group of Companies, Storytellers by Mitsis, the cards or any other property of Mitsis Group of Companies are owned directly by the Mitsis Group of Companies or their licensors and no licence or other right is granted to the members or guests thereof.
20. In no event will Mitsis Group of Companies be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of your use of the program or membership to Storytellers by Mitsis or the card, including loss of profit or the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise.
21. Please visit www.mitsis.com or consult our Storytellers by Mitsis for further information about our hotels, special promotions, offers and any other relevant information that is of your interest.
22. CONDITIONS FOR ACCRUING POINTS
22.1. Points start to accrue as soon as the registration form is completed in full. Stays in hotels that took place prior to your application to join and become a member of the Program will not accrue points.
22.2. Points are automatically assigned to the Storytellers by Mitsis card that the member shows to the Reception Desk during its stay in our hotels. If the member forgets to show its card to the Reception Desk during its stay in our hotels, the member must contact [email protected] within 12 months after the visit, in order to request the assignment of points. After this period has lapsed, we may not assign any points to your card for your stay in our hotels.
22.3. Only one member per room can receive or exchange points.
22.4. Guests whose reservations are made through invitations, special promotions, auctions, complimentary stays, and courtesies do not accrue points during their stay.
23. The Storytellers by Mitsis program applies in the following hotels: Mitsis Selection Alila, Mitsis Bali Paradise, Mitsis Selection Blue Domes, Mitsis Cretan Village, Mitsis Family Village, Mitsis Faliraki, Mitsis Galini, Mitsis Grand Hotel, Mitsis La Vita, Mitsis Selection Laguna, Mitsis Selection Lindos Memories, Mitsis Norida, Mitsis N’U Piraeus Port, Mitsis Petit Palais, Mitsis Ramira, Mitsis Rinela, Mitsis Rodos Maris, Mitsis Rodos Village, Mitsis Royal Mare, Mitsis Summer Palace
24. We may revise these Terms of Use at any time and publish any amended ones on this page. If we do so, we will post the revised version here and change the “Last Updated Version” (the date it applies from) at the bottom of this document. You are expected to check this page from time to time and regularly, in order to be informed of any changes we have made since they will be binding on you. Some of the provisions contained in these Terms of Use may, also, be superseded by provisions or notices published elsewhere on our Site or in the revised Terms of Use.
25. If we decide to waive any breach of obligation arising under these Terms of Use, this should not be considered as a waiver for any other breach or any future breaches. All rights and remedies under these Terms of Use are cumulative and are not exclusive of any rights or remedies provided by Law or by any other agreement.
26. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable Law, including, but not limited to, the warranty disclaimers and liability limitations provided herein, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Use shall continue in full force and effect.
27. These Terms of Use are governed by and construed in accordance with the Laws of Greece, without regard to their choice of Law provisions. The courts of Athens Greece will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms of Use, their interpretation, effect and application or in which these Terms of Use are a material fact.
Terms of use for Storytellers by Mitsis - Last updated version 1st November 2023.
