General Terms & Conditions

These General Terms & Conditions together with the Registration Form signed by you, when you arrive in our hotel with its Special Terms as well as our Privacy Policy constitute the entire agreement between our hotel company (hereinafter the “Hotel” or “us”) and our customers (hereinafter “Customer/s”, “Guest/s” or “you”). These General Terms & Conditions are published on our official website. When you sign the Registration Form upon arrival to our hotels, you automatically agree and accept all provisions of the Agreement as valid and binding for you and your guests that will stay in our hotel.

1. DEFINITIONS

The Mitsis Group of Companies comprises corporations that operate hotels in different places of Greece, such as Athens, Rhodes, Kos, Crete, and Kamena Vourla, or any other place we may have presence in the future. Our Hotel is part of the Mitsis Group of Companies.

Hotel (or “us” or “we”): is the hotel company and the hotel establishment, where you will be provided with accommodation services and other related facilities according to the Agreement.

Customer: is the person who orders services from the Mitsis Group of Companies and the Hotel and who signs the Registration Form, when arriving at the Hotel.

Guests (or “you”): is the Customer and the other persons who will stay in the room or rooms of our Hotel ordered by the Customer.

Agreement: is the agreement between the Hotel and Guests for the provision of accommodation and all other related services and facilities provided during their stay in the Hotel, excluding third party services. The Agreement includes these General Terms and Conditions, the Registration Form with its Special Terms and the Privacy Statement as well as the Privacy Policy.

Third Parties: are independent companies and contractors that are allowed by the Mitsis Group of Companies to provide independent services, called Third Party Services, to our Guests.

Third Party Services: are services provided by Third Parties, such as excursions, tours, vehicle leasing, taxi or transportation services, sports, ski and other water sports, insurance as well as any other services billed directly by the Third Party or indirectly by the Hotel and provided by an independent company or person, who is not an employee of the Hotel.

Booking Agents: are tour operators, travel agents as well as any third party that, either directly or through an internet platform, or any other type of internet means, telephone or other, arranges for a booking in the Mitsis Group of Companies’ Hotels, so as for you to be able to receive accommodation services by us.

Booking Confirmation: is the acceptance by the Hotel of the Customer’s booking request, which includes pricing, rates, arrival and departure dates, number of guests, number of rooms, and all other facilities provided to the Customer and the Guests that will accompany him or her.

General Terms & Conditions: can be found in https://www.mitsis.com/terms.

Registration Form: the document signed by the Customer at check in and sent to the Customer’s email by electronic means.

Privacy Statement: Annex of the Registration Form, also sent to the Customer’s email by electronic means.

2. SERVICES

The Mitsis Group of Companies and the Hotel provide services as articulated in our official website, our mobile application, and these General Terms and Conditions, such as accommodation services. During their stay our Guests are able to use a variety of facilities and services, either ours or provided by Third Parties as well as our food and beverages services, which are all articulated on our website and in the Booking Confirmation. Except as expressly mentioned on our official website, the Agreement and the Booking Confirmation, no other services or facilities are provided by the Hotel to the Customers and Guests.

3. BOOKING

3.1. Anyone can make a booking, either directly with the Mitsis Group of Companies, through our website, our mobile application or any other procedure adopted by the Mitsis Group of Companies for this reason or through Booking Agents. In case that the Customer makes a booking through a Booking Agent, the Mitsis Group of Companies and the Hotel shall not be responsible or liable for services that such Booking Agent promised, if such services are not included in the official web site of the Mitsis Group of Companies or for terms and rates that such Booking Agent did not have the authorization to provide to you.

3.2. In order to make a booking in the hotels of the Mitsis Group of Companies you need to be over 18 years old of age. In case you are under this age, your parent, or guardian, can make a booking on your behalf, in which case your parent, guardian, or someone over the age of 18 needs to accompany you during your stay in our Hotel. In any event, in the case of booking by using a valid credit or debit card, the owner of such card needs to be present with you.

3.3. Customer is responsible to provide his personal data, as requested during the booking process, which shall be true and accurate and as imprinted in the Customer’s identification card or passport. In addition, Customer is obliged to keep his contact details updated, as necessary, in order to be able to utilize our services and execute this Agreement. The Hotel will not have any liability to make notifications to the Customer relating to this Agreement, if the Customer’s contact details are false, misleading or outdated and the Customer is not possible to be reached, in which case, it is hereby agreed by the Customer that he waives his right for notifications.

3.4. It is not possible to book a specific room in any hotel, except in cases where explicitly stated in the Booking Confirmation. The Customer is able to book a specific type of room from a list of types of rooms found on the Mitsis Group of Companies official website or on our mobile application.

3.5. The Mitsis Group of Companies have a policy of maximum number of rooms that can be booked by any Customer. In this context our Customers can only book up to five (5) rooms for a specific period of time. In order to be able to book more rooms, you need to contact the Mitsis Group of Companies directly and make a special arrangement.

3.6. Your booking request is reviewed and if approved, the Mitsis Group of Companies will send you a Booking Confirmation. In case you make a booking through a Booking Agent you will receive a booking voucher. A valid booking voucher that is within the agreement that the Mitsis Group of Companies have with a Booking Agent, shall be considered as an equal to a Booking Confirmation. The Mitsis Group of Companies will not be obligated to provide accommodation services to you, if you have not received a Booking Confirmation, or valid Booking Voucher.

4. PAYMENT TERMS & CANCELLATION POLICY

4.1. You may pay for your stay in hotels of the Mitsis Group of Companies with all available methods, such as cash, credit card, ebanking, money transfer or any other method to be accepted by us in the future. Our payment policy is the following:

For Non-Refundable Rates, upon reservation, the full amount will be charged on your credit card, which will be non-refundable in case of cancellation, modification or no-show.
For Flexible Rates, a credit card guarantee is required, in order to secure your reservation. The Hotel reserves the right to pre-authorize credit cards prior to the Guest’s arrival. The credit card will be charged only if cancellation fees are applicable, based on the Hotel’s cancellation policy.

Our payment policy is presented on our website and will, also, be provided during the booking procedure relating to your specific order submitted through our web tools and platform or Booking Agents or their platforms. A specific payment policy may be provided in the Customer’s Booking Confirmation.

4.2. In order to provide you with special offers or discounts, we may request that you pay in advance, part or the whole amount of the billable charges for your booking. In such case, we may not provide you with a Booking Confirmation, if you have not paid this amount within the timeframe provided.

4.3. In case you pay through a credit card the Hotel has the right to request at your arrival that you show your credit card in the front desk. If you deny showing your credit card or if the name written in the credit card is not the same as the Customer’s, then the Hotel can immediately cancel the Booking Confirmation and refuse to provide you and your Guests accommodation services. In such case, you may pay cash and the Hotel will not cancel your Booking Confirmation. In case the name in the credit card is different from the Customer’s and the credit c