Cookie Policy

Mitsis Group of Companies hereby informs the users of the website (hereinafter the “Website”) about the use of cookies through the website. This Site is operated by Mitsis Group of Companies and all companies that are members of this group are incorporated in Greece (The Mitsis Group of Companies). The company K.MITSIS FILOXENIA S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece operates this Site on behalf of and for all companies, members of the Mitsis Group of Companies.

This policy applies only to the website and not to any other websites that the user might consult or access through links that the Website may include.

Cookies are text files that contain bundles of information that are stored on the directory of the web browser of a user’s computer or mobile device (e.g. notebook, tablet, smartphone, etc.) every time a website is accessed online through the browser. Whenever this website is visited again subsequently, the browser sends these cookies to the website that originated them or to another website. The cookies allow these websites to memorize some information so that the person visiting the website can explore it quickly and easily. A cookie cannot bring up any other data from the user’s hard drive, nor can it transmit computer viruses or obtain email addresses. Every cookie is unique to the user’s browser.

Similar technologies, e.g. web beacons or transparent GIFs, can be used to gather information on a user’s behavior and his/her use of the services. In this Cookie Policy, all such technologies will be referred to as “cookies”.

There are various types of cookies, some devised to make use of the website more efficient and to improve the browsing experience of the user, others enabling particular functions to operate.

More information on cookies can be found at the following URL sites:



Technical cookies are used to make certain sections of the WEBSITE function correctly. The Website uses only technical cookies, those that are “strictly necessary to transmit a communication or provide a specific service as requested by a subscriber or user” (Article 4 par. 5 of Law 3471/2006).

They can be divided into browser cookies and session cookies, which ensure that the Website functions properly:

  • Analytics cookies, which are technical cookies when they are used to measure and analyze overall user numbers and behavior on a particular website;
  • Functionality cookies, which make it possible to tailor the website according to various choices made by the user (e.g. language, etc), in order to provide improved service.

The acquisition and processing of data obtained by the use of technical cookies is necessary if the Website is to function properly. If a user objects to the use of these technical cookies, he/she will not be able to access and view the Website properly. We have divided technical cookies in two categories:


Cookie Name ProviderPurposeTypeExpiry

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website


HTTP1 day
_zlcidmitsis.comUnique id that identifies the user's sessionHTMLPersistent  This cookie is Required for the chat-box function on the website to function .HTMLPersistent
AWSALBCORSzopim.comRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.HTTP6 days
__cfduidWebserver - CloudflareUsed by the content network, Cloudflare, to identify trusted web traffic.HTTP29 days - CloudflareThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content an d serving DNS connection for website operators.HTTPSession
XSRF-TOKENmitsis.comEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.HTMLPersistent
mitsis_sessionmitsis.comSession cookie allow users to be recognised within the website so the user to be remembered from page to pageHTTP1 day
XSRF-TOKENapp.triparound.comThis cookie is used to help with site security in preventing Cross-Site Request Forgery attacks.HTML4 hours
laravel_sessionapp.triparound.comThis cookie is used to identify a session instance for the user.HTML4 hours



User’s consent is requested for the installation of this type of cookies. Users are informed that by rejecting this type of cookies they may not be able to take advantage of all capabilities and benefits provided by our site & services. Below you may find a list of Functional technical and analytics cookies used by the Website with relevant information:

Cookie Name ProviderPurposeTypeExpiry  Arbitrary settings for the user's preferences when browsing a Zendesk knowledge base.HTMLPersistent  Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website userHTMLPersistent  Unique id that identifies the user on recurring visits.HTMLPersistent  Registers the date and time for the user's latest visit to the website.HTMLPersistent
_gamitsis.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.HTTP2 years
_gatmitsis.comUsed by Google Analytics to throttle request rateHTTP1 day
_gidmitsis.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the websiteHTTP1 day
_gaapp.triparound.comThis cookie is asssociated with Google Universal Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.HTTP2 years
app.triparound.comThis cookie is asssociated with Google Universal Analytics and is used to limit requests (throttle request rate).HTTP1 minute
_gidapp.triparound.comThis cookie is asssociated with Google Universal Analytics and is used to to store and update a unique value for each page visited.HTTP1 day



Apart from technical cookies, the general rule governing the use of an electronic communication network “to gain access to information stored in the terminal equipment of a subscriber or user” is that prior informed consent must be given by the user, i.e. that the user should opt in rather than opt out.

This means that all cookies that cannot rightly be termed “technical”, and which therefore are more critical for user privacy protection, e.g. those used to provide a profile of the user, promote our products and services or for relevant advertising and marketing issues, may not be installed on users’ terminals unless the user has been adequately informed in advance and has given a valid consent.

Below you may find a list of advertising cookies used by this website with relevant information:

Cookie Name ProviderPurposeTypeExpiry
__zlcmidmitsis.comPreserves users states across page requestsHTTP1 year
zte#mitsis.comSaves a Zopim Live Chat ID that recognises a device between visits during a chat session .HTTPSession
gaexpmitsis.comThis cookie is used by Google Analytics to determine if the visitor is in volved in their marketing experiments.HTTP85 day
ads/ga-audiencesmitsis.comUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's on line behaviour across websites.PixelSession
IDEdoubleclick.netUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.HTTP1 year
pagead/1p-user-list/#google.comTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.PixelSession
test_cookiedoubleclick.netUsed to check if the user's browser supports cookies.HTTP1 day
_fbpmitsis.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.HTTP3 months
frmitsis.comUsed by Facebook to deliver a series of advertisemen t products such as real time bidding from third party advertisers.HTTP4 months
trfacebook.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertiserPixelSession


When browsing a website, the user may receive cookies from third parties.

Third-party cookies are installed by a different website from the one the user is browsing. This is because every website may contain elements (pictures, maps, sounds, specific links to web pages of other domains, etc,) that are on servers other than that of the website being viewed. 

In the above three tables we designate under “providere” whether cookies originate from third parties. 


Some users may not consent to the storage of information collected through cookies by their computer. Each browser includes detailed instructions regarding their policy for the use of cookies.

If you do not wish to receive cookies, you may modify the settings of your browser so as to be warned, when cookies are being sent, to deactivate all or some of the cookies used by the Website or to delete cookies already installed by the Website.

Several functions of our website may operate properly without the use of cookies. However, if you deactivate cookies, you shall not have access to certain services and features of the Website.

Below you may find the pages of browser suppliers that give detailed instructions on how to set your privacy preferences according to the browser used:

Mozilla Firefox: Enable and disable cookies

Google Chrome: Manage cookies and other website data

Safari 6/7 (Mavericks): Manage cookies and other website data

Safari 8 (Yosemite): Manage cookies and other website data

Internet Explorer: Enable and disable cookies

Opera: Cookies

Safari iOS (mobile): Safari web setting on your IPhone, iPad or Pad touch

If you wish further information regarding the Website’s cookies please contact us at [email protected].


We may revise our Cookie Policy at any time and publish any amended provisions in this page. If we do, we will post the revised version here and change the “Last Updated Version” date (the date it applies from) at the end of this document. You are advised and expected to check this page from time to time and regularly, in order to be informed of any changes we have made, since they will be binding on you. Some of the provisions contained in this Cookie Policy may, also, be superseded by provisions or notices published elsewhere on our Site or in the revised Cookies Policy.


This Cookie Policy and your use of our Website are governed by and construed in accordance with the Laws of Greece, without regard to their choice of Law provisions. The courts of Athens Greece will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning this Cookies Policy, their interpretation, effect and application and / or this Website or in which this Cookies Policy and / or our Website are a material fact.

Last Updated Version: 01/11/2023