Mitsis Group of Companies hereby informs the users of the website https://www.mitsis.com/ (hereinafter the “Website”) about the use of cookies through the website. This Site is operated by Mitsis Group of Companies and all companies that are members of this group are incorporated in Greece (The Mitsis Group of Companies). The company K.MITSIS FILOXENIA S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece operates this Site on behalf of and for all companies, members of the Mitsis Group of Companies.
This policy applies only to the website https://www.mitsis.com/ and not to any other websites that the user might consult or access through links that the Website may include.
Cookies are text files that contain bundles of information that are stored on the directory of the web browser of a user’s computer or mobile device (e.g. notebook, tablet, smartphone, etc.) every time a website is accessed online through the browser. Whenever this website is visited again subsequently, the browser sends these cookies to the website that originated them or to another website. The cookies allow these websites to memorize some information so that the person visiting the website can explore it quickly and easily. A cookie cannot bring up any other data from the user’s hard drive, nor can it transmit computer viruses or obtain email addresses. Every cookie is unique to the user’s browser.
Similar technologies, e.g. web beacons or transparent GIFs, can be used to gather information on a user’s behavior and his/her use of the services. In this Cookie Policy, all such technologies will be referred to as “cookies”.
There are various types of cookies, some devised to make use of the website more efficient and to improve the browsing experience of the user, others enabling particular functions to operate.
More information on cookies can be found at the following URL sites:
http://www.allaboutcookies.org
TYPES OF COOKIES USED
1.1 TECHNICAL COOKIES
Technical cookies are used to make certain sections of the WEBSITE function correctly. The Website uses only technical cookies, those that are “strictly necessary to transmit a communication or provide a specific service as requested by a subscriber or user” (Article 4 par. 5 of Law 3471/2006).
They can be divided into browser cookies and session cookies, which ensure that the Website functions properly:
- Analytics cookies, which are technical cookies when they are used to measure and analyze overall user numbers and behavior on a particular website;
- Functionality cookies, which make it possible to tailor the website according to various choices made by the user (e.g. language, etc), in order to provide improved service.
The acquisition and processing of data obtained by the use of technical cookies is necessary if the Website is to function properly. If a user objects to the use of these technical cookies, he/she will not be able to access and view the Website properly. We have divided technical cookies in two categories:
1.1.1 REQUIRED COOKIES
| Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| __cf_bm | mitsis.zendesk.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website
| HTTP | 1 day |
| _zlcid | mitsis.com | Unique id that identifies the user's session | HTML | Persistent |
| __zlcstore | mitsis.com | This cookie is Required for the chat-box function on the website to function . | HTML | Persistent |
| AWSALBCORS | zopim.com | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. | HTTP | 6 days |
| __cfduid | Webserver - Cloudflare | Used by the content network, Cloudflare, to identify trusted web traffic. | HTTP | 29 days |
| __cfruid | mitsishelp.zendesk.com - Cloudflare | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content an d serving DNS connection for website operators. | HTTP | Session |
| XSRF-TOKEN | mitsis.com | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | HTML | Persistent |
| mitsis_session | mitsis.com | Session cookie allow users to be recognised within the website so the user to be remembered from page to page | HTTP | 1 day |
| XSRF-TOKEN | app.triparound.com | This cookie is used to help with site security in preventing Cross-Site Request Forgery attacks. | HTML | 4 hours |
| laravel_session | app.triparound.com | This cookie is used to identify a session instance for the user. | HTML | 4 hours |
1.1.2 FUNCTIONAL COOKIES
User’s consent is requested for the installation of this type of cookies. Users are informed that by rejecting this type of cookies they may not be able to take advantage of all capabilities and benefits provided by our site & services. Below you may find a list of Functional technical and analytics cookies used by the Website with relevant information:
| Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| ZD-settings | mitsis.com | Arbitrary settings for the user's preferences when browsing a Zendesk knowledge base. | HTML | Persistent |
| ZD-store | mitsis.com | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user | HTML | Persistent |
| ZD-buid | mitsis.com | Unique id that identifies the user on recurring visits. | HTML | Persistent |
| ZD-currentTime | mitsis.com | Registers the date and time for the user's latest visit to the website. | HTML | Persistent |
| _ga | mitsis.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | HTTP | 2 years |
| _gat | mitsis.com | Used by Google Analytics to throttle request rate | HTTP | 1 day |
| _gid | mitsis.com | Registers a unique ID that is used to generate statistical data on how the visitor uses the website | HTTP | 1 day |
| _ga | app.triparound.com | This cookie is asssociated with Google Universal Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | HTTP | 2 years |
| _gat_gtag_ [Property-ID] | app.triparound.com | This cookie is asssociated with Google Universal Analytics and is used to limit requests (throttle request rate). | HTTP | 1 minute |
| _gid | app.triparound.com | This cookie is asssociated with Google Universal Analytics and is used to to store and update a unique value for each page visited. | HTTP | 1 day |
1.2 ADVERTISING COOKIES
Apart from technical cookies, the general rule governing the use of an electronic communication network “to gain access to information stored in the terminal equipment of a subscriber or user” is that prior informed consent must be given by the user, i.e. that the user should opt in rather than opt out.
This means that all cookies that cannot rightly be termed “technical”, and which therefore are more critical for user privacy protection, e.g. those used to provide a profile of the user, promote our products and services or for relevant advertising and marketing issues, may not be installed on users’ terminals unless the user has been adequately informed in advance and has given a valid consent.
Below you may find a list of advertising cookies used by this website with relevant information:
| Cookie Name | Provider | Purpose | Type | Expiry |
|---|---|---|---|---|
| __zlcmid | mitsis.com | Preserves users states across page requests | HTTP | 1 year |
| zte# | mitsis.com | Saves a Zopim Live Chat ID that recognises a device between visits during a chat session . | HTTP | Session |
| gaexp | mitsis.com | This c |