Mitsis Group of Companies hereby informs the users of the website https://www.mitsis.com/ (hereinafter the “Website”) about the use of cookies through the website. This Site is operated by Mitsis Group of Companies and all companies that are members of this group are incorporated in Greece (The Mitsis Group of Companies). The company K.MITSIS FILOXENIA S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece operates this Site on behalf of and for all companies, members of the Mitsis Group of Companies.
This policy applies only to the website https://www.mitsis.com/ and not to any other websites that the user might consult or access through links that the Website may include.
Cookies are text files that contain bundles of information that are stored on the directory of the web browser of a user’s computer or mobile device (e.g. notebook, tablet, smartphone, etc.) every time a website is accessed online through the browser. Whenever this website is visited again subsequently, the browser sends these cookies to the website that originated them or to another website. The cookies allow these websites to memorize some information so that the person visiting the website can explore it quickly and easily. A cookie cannot bring up any other data from the user’s hard drive, nor can it transmit computer viruses or obtain email addresses. Every cookie is unique to the user’s browser.
Similar technologies, e.g. web beacons or transparent GIFs, can be used to gather information on a user’s behavior and his/her use of the services. In this Cookie Policy, all such technologies will be referred to as “cookies”.
There are various types of cookies, some devised to make use of the website more efficient and to improve the browsing experience of the user, others enabling particular functions to operate.
More information on cookies can be found at the following URL sites:
http://www.allaboutcookies.org
TYPES OF COOKIES USED
1.1 TECHNICAL COOKIES
Technical cookies are used to make certain sections of the WEBSITE function correctly. The Website uses only technical cookies, those that are “strictly necessary to transmit a communication or provide a specific service as requested by a subscriber or user” (Article 4 par. 5 of Law 3471/2006).
They can be divided into browser cookies and session cookies, which ensure that the Website functions properly:
- Analytics cookies, which are technical cookies when they are used to measure and analyze overall user numbers and behavior on a particular website;
- Functionality cookies, which make it possible to tailor the website according to various choices made by the user (e.g. language, etc), in order to provide improved service.
The acquisition and processing of data obtained by the use of technical cookies is necessary if the Website is to function properly. If a user objects to the use of these technical cookies, he/she will not be able to access and view the Website properly. We have divided technical cookies in two categories:
1.1.1 NESSESARY COOKIES
These cookies improve website security and provide enough statistical data to track user's browsing behavior. Allow the analysation of user's site usage and foster website performance, enabling improved communication with customers through the Live Chat or Concierge Services.
Cookie Name | Provider | Type | Expiry | Purpose |
---|---|---|---|---|
__cf_bm | mitsishotelshelp.zendesk.com | HTTP | 1 day | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
_zlcid | mitsis.com | HTML | Session | This cookie is necessary for the chat-box function on the website to function. |
__zlcstore | mitsis.com | HTML | Persistent | This cookie is Required for the chat-box function on the website to function . |
__zlcstore | static.zdassets.com | HTML | Persistent | This cookie is Required for the chat-box function on the website to function . |
_cfuvid | mitsishotelshelp.zendesk.com | HTTP | Session | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. |
1.gif | imgsct.cookiebot.com | Pixel | Session | Used to count the number of sessions to the website, necessary for optimizing CMP product delivery. |
AWSALBCORS | zopim.com | HTTP | 7 days | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. |
CookieConsent | mitsis.com | HTTP | 1 year | Stores the user's cookie consent state for the current domain |
mitsis_session | mitsis.com | HTTP | 1 day | Session cookie allow users to be recognised within the website so the user to be remembered from page to page |
rc::a | gstatic.com | HTML | Persistent | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
rc::c | gstatic.com | HTML | Session | This cookie is used to distinguish between humans and bots. |
SESS# | mitsis.com | HTTP | 1 day | Preserves users states across page requests. |
test_cookie | doubleclick.net | HTTP | 1 day | Used to check if the user's browser supports cookies |
XSRF-TOKEN | mitsis.com | HTTP | 1 day | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. |
ZD-sendApiBlips | static.zdassets.com | HTML | Session | Is required for the proper functionality of Zendesk Support |
1.1.2 PREFERENCES COOKIES
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Cookie Name | Provider | Type | Expiry | Purpose |
---|---|---|---|---|
__zlcstore | mitsis.com | HTTP | Session | Necessary for the functionality of the website's chat-box function. |
ZD-store | static.zdassets.com | HTML | Persistent | Registers whether the self-service-assistant Zendesk Answer Bot has been displayed to the website user. |
1.1.3 STATISTICS COOKIES
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie Name | Provider | Type | Expiry | Purpose |
---|---|---|---|---|
_hjSession_# | mitsis.com | HTTP | 1 day | Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
_hjSessionUser_# | mitsis.com | HTTP | 1 year | Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
_hjTLDTest | mitsis.com | HTTP | Session | This cookie is Required for the chat-box function on the website to Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
exitIntentFlag | mitsis.com | HTTP | Session | Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. |
hjActiveViewportIds | hotjar.com | HTML | Persistent | This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience. |
hjViewportId | hotjar.com | HTML | Session | Saves the user's screen size in order to adjust the size of images on the website. |
ZD-buid | static.zdassets.com | HTML | Persistent | Unique id that identifies the user on recurring visits. |
ZD-suid | static.zdassets.com | HTML | Persistent | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. |
1.1.4 MARKETING COOKIES
These cookies are used to show you relevant ads according to your preferences. We may share this information with third party advertisers in order to provide you more relevant advertising content.
Cookie Name | Provider | Type | Expiry | Purpose |
---|---|---|---|---|
__zlcmid | mitsis.com | HTTP | 1 year | Preserves users states across page requests. |
_fbp | mitsis.com | HTTP | 3 months | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
_ga, _ga# | mitsis.com | HTTP | 2 years | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. |
_gcl_au | mitsis.com | HTTP | 3 months | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services |
ar_debug | doubleclick.net | HTTP | 30 days | Checks whether a technical debugger-cookie is present. |
C | adform.net | HTTP | 28 days | Used to check if the user's browser supports cookies. |
dc-adv | sojern.com | HTTP | 1 year | Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
IDE | doubleclick.net | HTTP | 400 days | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. |
idSync/AdX | pixel.sojern.com | Pixel | Session | Detects whether partner data synchronization is functioning and currently running - This function sends user data between third-party advertisement companies for the purpose of targeted advertisements. |
idsync/apn | pixel.sojern.com | Pixel | Session | This cookie is set by the audience manager of the website to determine the time and frequencies of visitor data synchronization - cookie data synchronization is used to synchronize and gather visitor data from several websites. |
lastExternalReferrer, lastExternalReferrerTime | connect.facebook.net | HTML | Persistent | Detects how the user reached the website by registering their last URL-address |
pagead/1p-user-list/# | google.com | Pixel | Session | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. |
receive-cookie-deprecation | adnxs.com | HTTP | 400 days | Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
receive-cookie-deprecation | doubleclick.net | HTTP | 180 days | Collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website. |
sjrn_ccid | static.sojern.com | HTML | Persistent | Registers a unique user ID that recognises the user's browser when visiting websites that use the same ad network. The purpose is to optimise display of ads based on the user's movements and various ad providers' bids for displaying user ads. |
uid | mitsis.com | HTTP | 10 years | Unique user ID that recognizes the user on returning visits |
uuid2 | adnxs.com | HTTP | 3 months | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. |
ANDR_PANID | adnxs.com | HTTP | 3 months | This cookie registers data on the visitor. The information is used to optimize advertisement relevance. |
zte# | mitsis.com | HTTP | Session | Saves a Zopim Live Chat ID that recognises a device between visits during a chat session. |
THIRD-PARTY WEBSITES
When browsing a website, the user may receive cookies from third parties.
Third-party cookies are installed by a different website from the one the user is browsing. This is because every website may contain elements (pictures, maps, sounds, specific links to web pages of other domains, etc,) that are on servers other than that of the website being viewed.
In the above three tables we designate under “providere” whether cookies originate from third parties.
HOW TO MANAGE COOKIES BY CONFIGURING THE BROWSER
Some users may not consent to the storage of information collected through cookies by their computer. Each browser includes detailed instructions regarding their policy for the use of cookies.
If you do not wish to receive cookies, you may modify the settings of your browser so as to be warned, when cookies are being sent, to deactivate all or some of the cookies used by the Website or to delete cookies already installed by the Website.
Several functions of our website may operate properly without the use of cookies. However, if you deactivate cookies, you shall not have access to certain services and features of the Website.
Below you may find the pages of browser suppliers that give detailed instructions on how to set your privacy preferences according to the browser used:
Mozilla Firefox: Enable and disable cookies
Google Chrome: Manage cookies and other website data
Safari 6/7 (Mavericks): Manage cookies and other website data
Safari 8 (Yosemite): Manage cookies and other website data
Internet Explorer: Enable and disable cookies
Opera: Cookies
Safari iOS (mobile): Safari web setting on your IPhone, iPad or Pad touch
If you wish further information regarding the Website’s cookies please contact us at [email protected].
AMENDMENTS
We use Cookies for the period of time necessary to fulfil the purposes outlined in this Cookie Policy, unless a longer retention period is required or permitted by law or applicable regulations. The relevant retention or expiry period is provided in the above Tables.
Concerning third party cookies, you should read their Cookie Policy in their own website, so as to become aware of their retention or expiry periods.
LAW & JURISDICTION
This Cookie Policy and your use of our Website are governed by and construed in accordance with the Laws of Greece, without regard to their choice of Law provisions. The courts of Athens Greece will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning this Cookies Policy, their interpretation, effect and application and / or this Website or in which this Cookies Policy and / or our Website are a material fact.
Last Updated Version: 04/02/2025