This Privacy Policy together with the Privacy Notice annexed on our Registration Forms and our Cookies Policy provide information and explain the way our group of companies using the trade name “Mitsis Group of Companies” (hereinafter “Mitsis Group of Companies” or “we” or “us”) process the personal data of our customers (hereinafter “Customer/s”, “Guest/s” or “you”) and the visitors of our website (hereinafter “you”) and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully, in order to understand our views and practices regarding your personal data and how we will treat them.
Definitions included in this Privacy Policy shall have the meaning assigned to them in the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, which together with Greek Law and the regulatory framework applicable in Greece shall constitute the Data Protection Legislation.
Controllers as well as Processors are all the hotel companies of Mitsis Group of Companies, which are:
1) XENODOXEIA ELLADOS - MITSIS COMPANY SA, Kiotari, 85109, Genadi, Rhodes, Greece;
2) Κ. MITSIS X.Τ.Ε. S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece;
3) FALIRAKI Α.X.Ε., Faliraki, 85100, Rhodes, Dodecanese, Greece;
4) THOLARI S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece;
5) DIAGORAS Α.X.Ε., Faliraki, 85100, Rhodes, Greece;
6) PANEVROPA Α.X.Ε., Panagia Anissaras, 70014, Anissaras Chersonisou, Heraklion, Crete, Greece;
7) XENODOCHIAKES & TOURISTIKES EPICHIRISEIS KORALI S.A., 28, G Papanikolaou Street, 85100, Rhodes, Dodecanese Greece;
8) GRAND HOTEL SUMMER PALACE S.A., 1, Akti Miaouli Street & Papanikolaou Street, 85100, Rhodes, Dodecanese, Greece;
9) GALINI X.T.E.E. S.A., 5, G. Vasiliadi Street, 35008, Kamena Vourla Fthiotidas, Greece;
10) CRETAN HOTELS MITSIS COMPANY S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece; and
11) K.MITSIS FILOXENIA S.A., 12, Filotheis Street, Galatsi, 11147, Athens, Greece, which, also, acts as the primary Processor for Mitsis Group of Companies.
We are committed to preserving the privacy of all visitors to https://www.mitsis.com (our “Website”) and in protecting any personal information that you may provide to us.
We provide this Privacy Policy to help you understand what we may do with any personal information that we obtain from you or for you. Personal information may include information about an identifiable individual, as defined by Data Protection Legislation, such as name, e-mail address and telephone number as well as other related information. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use, and disclose your personal information and data as described in this Privacy Policy. If you do not agree with this notice and / or this Privacy Policy, please do not provide your personal details and data to us. However, you may need to do so, if you want to make use of our accommodation services.
1. INFORMATION & PERSONAL DATA WE COLLECT
1.1. We may collect personal information about you when you use our website or our accommodation services and in any other way you may otherwise interact with us. The information we collect falls into the following categories: (a) information you provide us either during the process of booking accommodation services and checking on our hotels or through our website or other promotion and marketing methods; (b) information we collect through automated methods; and (c) information we collect from other sources.
1.2. We may combine the information you provide us with information collected through automated methods or with information we receive from other sources.
1.3. We collect information you provide us. You may provide the following information to us:
1.3.1. Personal data and details you provide us in the Registration Form during your check in at one of our hotels or any other type of personal data, which you provide to us, when you choose to communicate with us or use our services, such as personal details, your name, postal and email addresses, phone number, date of birth and other contact information, identity card or passport number, check in and check out information, payment methods and any other relevant information;
1.3.2. Personal details, such as your name, postal and email addresses, phone number, date of birth and other contact information, when you register with our Website and/or our Mobile Application, login to Wi-Fi, enter one of our competitions or contact us by phone or through our online services;
1.3.3. Transaction, information, including information about the services you book, prices, method of payment and payment details;
1.3.4. Account information, such as your username or password (or anything else that identifies you) used to access our online services or to buy or use our products and services;
1.3.5. Email and other contact details following your consent;
1.3.6. Profile information and preferences, after your prior consent, including products and services you like, the time you prefer to visit us, room preferences, bathroom preferences, food and beverages preferences, newspapers and other magazine preferences or any other preferences accruing from your conduct, comments, choices and recommendations during your past stays in any hotel of Mitsis Group of Companies as well as purchase histories and records, activities information, membership in loyalty or recognition programs and any other source of information legally collected by third parties or according to your approval and during your stay in any of our hotels; and
1.3.7. Other personal information you choose to give us when you interact with us.
1.4. We collect information through automated methods. In this context, we may use automated technology to collect information from your computer system or mobile device when you visit our restaurants, use our online services or in-restaurant technology. Automated technology may include cookies, local shared objects, and web beacons. There is more information below about cookies and other technologies.
1.5. We may collect information about your:
(a) internet protocol (IP) address;
(b) computer or mobile-device operating system and browser type;
(c) type of mobile device and its settings;
(d) unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device;
(e) device and component serial numbers;
(f) advertising identifiers (for example, IDFAs and IFAs) or similar identifiers;
(g) referring website (a site that has led you to ours) or application;
(h) online activity on other websites, applications, or social media;
(i) communications to us or regarding us on social media; and
(j) activity related to how you use our online services, such as the pages you visit on our sites or on our mobile apps.
1.6. Our Website may collect information about the exact location of your mobile device or computer using geolocation and technology such as GPS, Wi-Fi, Bluetooth or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using the device or web-browser settings. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device service provider, the device manufacturer or your web-browser provider. Our Website may not work properly without information about your location. If you would like us to delete information we have collected, which could identify your location, please contact us at the address, phone number or email address below.
1.7. We may collect information about you from other companies and organisations as well as partners or suppliers of services, such as information transmitted from third parties, like tour operators, travel agents, either online or operating in any other form, reservation systems, platforms, suppliers of services and any other way. We may also collect information that is publicly available. For example, we may collect information about you when you interact with us through social media.
2. COOKIES
We may obtain information about your general internet usage by using a cookie file, which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential, in order to be able to operate our website. Please note that our advertisers may also use cookies, over which we have no control. For more information on the way we use cookies, please refer to our Cookies Policy.
3. PURPOSE & USE OF THE INFORMATION & PERSONAL DATA
3.1. We use information collected, stored and processed about you in the following ways:
3.1.1. In order to provide our services to our Guests and for administration & business purposes.
In order to manage your reservation and accommodation request, Mitsis Group of Companies will collect, use, share, transfer, process and store the personal data you provide to us. This processing is necessary for the performance of our obligations towards our Customers, to provide you with information or services and in order to communicate with you, either following your request or otherwise required to do